Helpdesk

Guides & how-tos

Everything you need to set up and get the most out of bookto checkout.

Getting started

The Essentials setup — from a free Mollie test key to sharing your first payment link. Follow them in order.

Step 0

Get your Mollie test key

Explore bookto and build a product before your Mollie account is even verified — all you need is a free test key.

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Step 1

Complete your account

Accept the Data Processing Agreement and validate your VAT number to unlock the rest of your dashboard.

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Step 2

Connect Mollie

Connect the European payment provider that powers your checkout by pasting your API keys into Integrations.

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Step 3

Create your first product

Name, description, price excl. VAT, optional discount and image, and a custom post-purchase email.

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Step 4

Test, edit & share your link

Run a test order, edit your product, grab the payment link, and see which emails are sent automatically.

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Step 5

Manage product status

Active, deactivated, or deleted — what each status does to your checkout link and product slots.

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Running your shop

Day-to-day basics: logging in, going live, reading your orders, and how your link looks when shared.

Account

Logging in with a magic link

bookto is passwordless — sign in with a one-time link we email you. What to do if it doesn’t arrive.

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Go live

Going live: from test to your first real sale

How test and live mode work, what you need before real customers can pay, and a go-live checklist.

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Orders

Reading your orders

Where to find your orders and what each status means: paid, pending, failed, expired, and test.

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Checkout

What your buyer sees at checkout

A walkthrough from your buyer’s side — the details they fill in, how they pay, and what happens right after.

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Sharing

How your link looks when shared

Set the title, description, and image that appear when your checkout link is shared on social or in a chat.

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Flow integrations

On the Flow plan, connect Kit to grow your email list and Onfact to invoice automatically.

Kit

Connect Kit (ConvertKit)

Add every buyer to your email list automatically after they pay.

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Kit

Link a Kit form to a product

Find your Kit Form ID and link it so buyers are added to the right form after payment.

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Onfact

Connect Onfact

Turn every paid order into a legally compliant invoice with the right VAT treatment.

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Onfact

Set up automatic invoicing

What automatic invoicing does, what you still do yourself, and what to check if no invoice appears.

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Automation & developers

Send every paid order to your other tools — via Zapier or your own webhook URL.

Integrations

Integrations & webhooks

Send every paid order straight to Zapier or your own webhook URL in real time. Keys, payload, signature verification, and testing explained.

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Good to know

The details that come up once you are up and running.

VAT

How VAT is handled

You enter prices excluding VAT; bookto applies the correct treatment based on the buyer’s country.

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Pricing

Setting a discount

Add a fixed-amount or percentage discount to a product, shown on the checkout page and applied before payment.

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Checkout

Custom checkout fields

Ask buyers for extra details at checkout — a size, a language, a date, or an agreement to tick. Up to three fields per product on Flow.

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Products

How to create a bundle of products

One payment link per product — no cart. To sell several things together, create a single bundle product.

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Refunds

Refunding a buyer

bookto doesn’t process refunds — the cleanest and cheapest way is through your accounting software. Here’s why.

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Email

Email addresses used by bookto checkout

Which address bookto sends from, and why you should whitelist it.

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Help

Troubleshooting & common questions

Quick answers to the issues that come up most — magic links, missing emails, pending payments, and more.

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Account & billing

Your plan, your invoices, and leaving bookto if you ever need to.

Plans

What happens after the trial?

What happens when your 7-day trial ends, and how to choose, upgrade, or cancel a plan.

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Billing

Your subscription & invoices

How bookto bills you for your plan, where to manage it, and how to get a copy of your invoice.

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Account

Deleting your account & data

Cancel and keep your data, or permanently delete your account and personal data from bookto.

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