Why bookto doesn't do refunds
bookto checkout is the checkout layer — it never holds your money. The payment lives with Mollie, and your invoicing lives in your own accounting software. So a refund isn't something bookto can do for you; it's something you handle where the money and the paperwork actually sit.
The recommended way: through your bookkeeping
The easiest and cheapest way to refund a buyer is through your invoicing or accounting software — by issuing a credit note for the order and paying the amount back yourself (for example by bank transfer). Keep the credit note with the original order for your records. If you use Onfact, the original invoice already lives there, so the credit note belongs there too.
Why not refund through Mollie?
You can refund inside Mollie, but it's usually the more expensive and more confusing route:
- Mollie charges costs again. A refund through Mollie isn't free — you pay fees a second time on top of the original payment.
- You need a balance in Mollie to cover it. If there isn't enough money sitting in your Mollie account, the refund can't be processed until you top it up.
- Your payouts get harder to read. When refunds are mixed in with the money Mollie pays out to you, your statements get messier — so your bookkeeping is less clear.
Handling it in your accounting software keeps the money side and the paperwork side clean and in one place.